If the collector wants to return the artwork, for any reason, the collector must contact the gallery within 2 weeks of the artwork delivery. After the 2 week period, no returns will be accepted. When you contact the gallery for a return, we will try to understand the reason for the return to continually improve our processes.
The gallery shall email you a return shipping label that shall to be used to return the artwork.
Only when the artwork is received in an undamaged condition shall a full refund be issued.
The collector shall contact the gallery within 2 weeks prior to attempting the return.
The collector shall be responsible to securely pack and deliver the artwork to a shipping location as instructed.
We suggest keeping the original packaging material for at least 2 weeks in case you want to return the artwork.
On the rare chance that the packing of the artwork is damaged upon delivery, kindly do the following:
Take photos of the damaged package.
DO NOT open the package.
Contact the gallery soon as possible.
Email: firstname.lastname@example.org (preferred)